Read the shipping information of OSI GO DIRECT carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

Where We Ship

Orders placed on OSI GO DIRECT official website can be shipped to the following countries and regions:

Shipping To	Estimated Delivery Time
Canada	5-8 Business Days
United States
Mexico	10-15 Business Days
International	7-10 Business Days

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and OSI GO DIRECT cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

Shipping Fees:

FREE SHIPPING on all orders over $150 to Canada and USA.

The total sum listed in checkout is only the money you need to pay for the product(s).

Check Your Order and Shipment

You will receive an email with your tracking# once the order has shipped.

Once your order has shipped you can track your order status easily via the online tracking tool. Enter your Order ID, type your email and click “TRACK”. You will get your order details and the tracking number. 

Ownership, Terms and Risk

All orders will be dispatched within two business days.

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout.

Normally the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. 

When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as ‘UNCHECKED’ at the time of accepting delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.