Get Pro Monitoring!
• Already Signed up for Professional Monitoring? Access Your Monitoring Account Here
• Installed your alarm & accessories and paid for your plan? Complete the Subscriber Information Form here.
Opt-in for 24/7 peace of mind.
Whether it's a break-in, smoke, or a medical emergency, Professional Monitoring ensures 24/7 security for you. If your alarm is activated, here's what takes place:
Get a Notification
You’ll receive notifications when your alarm sensors are triggered, so you’ll be the first to know.
We’ll Call to Confirm an Emergency
Your alarm alerts our Professional Monitoring center. They’ll call from a dedicated support line to see if you need emergency assistance.
We’ll Request the Help You Need
In the event of a confirmed break-in, we will request police dispatch to your home. Other emergency services, such as ambulance or fire department, will be requested if deemed necessary.
SOS Made Simple
When seconds matter, our SOS button puts lifesaving options just a press away. Press the SOS button, and select the emergency icon that suits your immediate needs:
• AMBULANCE (no siren)
• FIRE (with siren)
• POLICE (with siren)
• POLICE (no siren)
Note:
• With siren: means the alarm panel will emit a loud siren sound when pressed.
• No siren: means the alarm panel will remain silent while still sending the emergency alert.
No fumbling through your phone or searching for help at home during an emergency—this streamlined feature ensures rapid response times, giving you peace of mind in critical moments. Whether it's safety, fire, or medical emergencies, you get the assistance you need, fast.
Easy DIY solutions, Supported by a team of experts!
The OSI Smart Alarm System - Gen 2 is simple to install and offers affordable self-monitoring. But for those wanting an added layer of protection and peace of mind, upgrade to our 24/7 Professional Alarm Monitoring Servce (subscription required, sold separately).
| Self Monitor | With Alarm Professional Monitoring | |
|---|---|---|
| No Monthly Fees |
Annual Plan | $264 CAD 6-Month Plan | $150 CAD Monthly Plan | $28 CAD |
|
| Notification Alerts via Smart Life App | ✔ | ✔ |
| Remote Arm and Disarm via Smart Life App | ✔ | ✔ |
| Real-Time SMS Mobile Alerts | ✔ | |
| Remote Arm and Disarm via SMS | ✔ | |
| 24/7 Emergency Police, Fire, and Medical Response | ✔ | |
| SOS Button and Response | ✔ |
How to opt-in to Professional Alarm Monitoring.
Step 1
Purchase your Alarm System.
To opt-in for professional alarm monitoring you must purchase the OSI Smart Alarm System Gen 2 (4G) This model includes a SIM card slot, which can be accessed by opening the back panel.
Step 2
Choose & purchase your plan
Choose a Monthly, 6-Month, or Annual Plan. A 15-day activation period is provided to allow time for the SIM Card shipment, and setup and testing.*Monitoring plan is billed separately from the alarm system.
Step 3
Hardware Preperation
Customer fills out a Subscriber Information Form providing the Installlation Address, Authorized individuals to be notified, and mapped sensor zones (e.g. entry, motion, smoke).
Step 4
We'll send you a SIM card
Get your SIM card within 4–7 days, then insert it into the OSI Alarm Panel and ensure it is activated and connected to the monitoring station.
Step 5
Test Mode
Contact support so we can put the system in test mode to run a few quick monitoring tests like opening a door, triggering the alarm and SOS emergency functions.
Step 6
Activate your Monitoring Plan
Once testing is successfully completed and monitoring is activated, your 24/7 Monitoring Plan officially begins. This marks the start of your billing cycle. You can log into your Monitoring Account to change personal and payment info or view invoices etc at anytime!
Have Questions?
Frequently Asked Questions
How do I enroll in Alarm Professional Monitoring?
Enroll in 24/7 Professional Alarm Monitoring by clicking the black 'Get Alarm Monitoring' button above. Select the plan that best fits your needs and follow the simple step-by-step instructions. Be sure to carefully review the terms and conditions before completing your enrollment!
Does Professional Monitoring work with any OSI Alarm System?
No. You’ll need the OSI Smart Alarm System Gen 2 (4G) for compatibility. To check if you have the 4G model, simply open the back cover of your alarm system. If you spot a SIM card slot, you have the correct model. If not, OSI Go Direct offers an Alarm Panel trade-in program, allowing you to upgrade to the 4G model at a discounted price.
Is Alarm Professional Monitoring available in my area?
OSI Go Direct’s 24/7 Professional Alarm Monitoring service is currently available exclusively in Canada. Please note that certain areas may require a permit for professionally monitored alarm systems. If a permit is needed, we’ll send you an email with all the necessary details and provide assistance to address any questions. We’re actively working on expanding our 24/7 Professional Alarm Monitoring service to the USA.
What is the "15 Day ACtivation Period"? i saw it included when i paid for my subscription.
The "15 Day Activation Period" period is designed to give you enough time for the SIM card to be delivered, as well as for your alarm system to be set up, configured, and thoroughly tested before activating your 24/7 Professional Alarm Monitoring Plan. The "15 Activation Period" begins the day you purchased your plan and lasts for 15 days, providing ample time to complete all necessary steps.
Are there any additional fees for Alarm Professional Monitoring?
In some areas, there may be a fee to get your permit. If you have a false alarm, you may also be charged a false alarm fee by your local municipality.
In some areas, permits can range from $25 to $50 annually, while others may charge higher fees, especially in regions with stricter regulations. These permits are often required to offset the costs associated with false alarms and emergency response services. Every jurisdiction has different rules, so you’ll need to check on your own local laws.
What types of monitoring are included in Alarm Professional Monitoring?
Alarm Professional Monitoring offers dependable support for intrusion detection, panic alerts, duress signals, and SOS Emergency Response. When your alarm sensors are activated, the Monitoring Center will swiftly reach out to you and your emergency contacts to determine if assistance is needed. If help is confirmed or if we’re unable to get in touch, emergency services will be dispatched to your location. These essential monitoring services come included with Alarm Professional Monitoring for your OSI Smart Alarm System (Gen 2).
Can I get Alarm Professional Monitoring for my small business?
Yes, 24/7 Professional Professional Alarm Monitoring is available for businesses.
How do i check my Subscription Account?
After purchase, you will be logged into your customer portal automatically. You can log in to your Monitoring Subscription Account here. You will also receive a welcome email which will contain a link to launch your customer portal.
What can i do in the customer portal?
-View Upcoming Payments: Check payment schedules and due dates.
-Manage Subscriptions: Add, or edit their subscription plans.
-Update Payment Methods: Change, add, or remove payment details.
-Edit Personal Information: Update addresses and profile details.
-Review Invoices: Access past and upcoming invoices.
-Re-purchase Items: Quickly buy items again if enabled.
Can I Cancel my Professional Monitoring subscription myself?
No, cancellations must be processed by Creating a Support Ticket. This ensures that your monitoring service remains properly aligned for uninterrupted coverage. We promise the process is straightforward, and there are no questions asked.
What Happens at the End of My Plan Term?
Your subscription is set to automatically renew at the end of your chosen plan term. If you decide to cancel, your service will remain active until the term you selected—whether monthly, six-month, or yearly—has been fully completed.