If you are on this page you have most likely just experienced a "Black Screen" issue with your OSI Alarm System, where it appears to seem frozen or broken.
Does the following happen?
When you press the "Screen Lock" icon (bottom right corner) which looks like a square with a key image. it will automatically turn off the display and lock it. In order to turn the display back on, all you have to do is touch the display, then enter your code first before being taken to the main screen. But, instead when you touch the display, the screen stays black. You may be able to hear buttons being pushed, or you may not hear anything, however the screen is black and does not respond to your touch. The only way of get the screen to turn back on is you have to "power cycle" the display, which is unplugging the display, turning off the back up battery, then turning the back up battery back on and plugging in the display again. The display may work again, but might experience the black screen issue again after 30 seconds or longer, even when you have "power cycled" the display.
Backlight feature: When you turned off "Backlight" feature, which is a feature which automatically turns off the display and locks it after 1 minute of non-use, you should be able to turn the screen on by simply touching the display, however, instead when you touch the display, the screen stays black. You may be able to hear buttons being pushed, or you may not hear anything, however the screen is black and does not respond to your touch. The only way of get the screen to turn back on is you have to "power cycle" the display, which is unplugging the display, turning off the back up battery, then turning the back up battery back on and plugging in the display again. The display may work again, but might experience the black screen issue again after 30 seconds or longer, even when you have "power cycled" the display.
If you have experienced any one of the issues above, then please carefully fill out the Black Screen Issue customer form below and we will process the submission within 1-2 business days.
Important: Please enter your phone number and where you purchased the OSI Alarm System (Amazon Canada, Amazon USA or OSIGoDirect.com) in the Comment" field.
Your order number should appear as shown below:
- Amazon Canada Order# Example: 601-0082881-5685061
- Amazon USA Order# Example: 601-0082881-5685061
- OSIGoDirect.com Order# Example: #123
Once we have received your form submission, you will receive an email from our Support Team so we can help you resolve the issue you are having with the Alarm Display Panel.
We apologize for the inconvenience this has caused and thank you for your patience and understanding.
Sincerely,
OSI Go Direct - Customer Service